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Everbridge Notification System upgrade gets completed

Posted on Wednesday, August 12, 2015 at 10:52 am

By Chris Newbrough
Audrain County Public
Information Officer
Audrain County Emergency Management Director Steve Shaw announced Tuesday morning the county had recently completed an upgrade to its Everbridge Notification System that will make notification of severe weather events reach residents much quicker.
“What we did is we moved to the new Everbridge Mass Notification platform,” Shaw said. “This platform enables the system to make automatic notification to residents of tornado warnings. When the National Weather Service issues a warning of this type for Audrain County, there is no longer a delay in getting that warning out.”
Shaw said the warning will enter the Everbridge System automatically on its own instead of having to be entered manually by a person. This will shave potentially three to six minutes off of the notification to residents.
Residents who are signed up under the old Everbridge platform have had their information migrated over to the new system by the Everbridge Corporation and will continue receiving notifications when they are issued. Shaw said his office would request those signed up on the old system to go into the new system and update their information. He said your old username and password will log you into the new system.
“By doing that update to their information, we can make sure they will receive the alerts they choose to receive,” Shaw said. “Every resident currently signed up will automatically receive the tornado warnings alerts when they are issued, but residents can now go to the new site using their username and password as before, and customize what other alerts they would like to receive and how they would like to receive them.”
Citizens can choose if they want to receive alerts concerning community events, other warnings such as winter weather warnings the office may send out and alerts sent out by other partners in the Everbridge System from around the county such as the City of Mexico, the City of Vandalia, Audrain County, and the Audrain County Health Department.
Shaw said the process for updating residents’ information is an easy one to undertake.
“All it takes is logging into your account and the system will step you through the updating by asking you to identify your priorities on how you receive the notifications and what ones you choose to receive,” he said.
Besides choosing what type of alerts to receive, residents can prioritize the delivery method by ranking which device you want your alert delivered to in descending order. Those methods include a text message, a call to your mobile device, an e-mail to a specified e-mail account, whether it’s a personal one or business e-mail, and/or a fax.
For more information, and to complete the update process, Shaw encourages all residents to go to the county’s web site.
“They can go to and, once it opens, find the “Citizen Alert” button on the left side of the page at the bottom,” he said. “Click on that and then choose either ‘Sign Up’ or ‘Log In’ to make your updates.”
If you have any questions, or need help in navigating the system, Shaw said you can call his office at 573-473-5892 between the hours of 8 a.m. and 5 p.m. Monday through Friday.